FAQ

Curious minds are welcome here. Explore confidently.

❓What is The Obsidian Room?

The Obsidian Room is an online boutique offering a curated collection of sensual products, intimate accessories, and wellness essentials. We blend sophistication with safety, and pair every product with knowledge to support empowered pleasure.

❓Who can shop with you?

Everyone is welcome. We proudly serve all genders, sexualities, identities, bodies, and experience levels. Whether you’re new to intimacy exploration or deepening your knowledge, The Obsidian Room is a safe and inclusive space.

❓Is packaging discreet?

Yes. All orders are shipped in plain, unmarked packaging with no logos or product descriptions visible on the outside. Your privacy is always respected.

❓How do I know which product is right for me?

We include educational notes, guides, and suggestions in many of our product listings. If you’re unsure, you can always contact us directly for guidance. We’re happy to help you find the right fit for your needs and comfort level.

❓What’s your return policy?

Due to the intimate nature of our products, all sales are final. We only accept returns or exchanges on items that arrive damaged or defective. Please notify us within 7 days of delivery if there’s an issue with your order, and we’ll make it right.

❓What forms of payment do you accept?

We accept most major credit/debit cards, PayPal, and secure online payment methods. All transactions are processed through encrypted, secure checkout systems.

❓Do you ship internationally?

Currently, we ship within the U.S. only. International shipping will be available soon — join our mailing list to be the first to know when we expand.

❓Is The Obsidian Room LGBTQ+ friendly?

Absolutely. The Obsidian Room exists to support every community in their intimate education and empowerment — especially those often excluded from mainstream spaces.

❓I have a question that’s not listed here. How can I reach you?

You can contact us directly through our [Contact page] or email us at support@theobsidianroom.com. We aim to respond within 1–2 business days.